At Motorcycle Gear Store, we fuel your passion for riding with premium gear and straightforward policies. Whether you’re hitting the track or the open road, our shipping and returns process is designed to keep you moving.

GLOBAL SHIPPING THAT KEEPS PACE WITH YOUR RIDE

We ship worldwide (excluding some remote areas and parts of Asia) using trusted carriers to deliver your gear with care:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Minimum Order: $50 USD
  • Delivery Time: 15-25 business days after dispatch

Note: All orders typically process within 1-2 business days before shipping. Delivery times may vary by destination and customs processing.

30-DAY RIDER SATISFACTION GUARANTEE

We stand behind our gear like we stand behind every rider. If your purchase doesn’t meet expectations, our hassle-free returns process gets you back on track faster than a pit crew.

Key Requirements:

  • Items must be unused, undamaged, and in original packaging
  • All tags and protective liners must be attached
  • Proof of purchase required (order number or receipt)
  • Returns must be initiated within 15 days of receiving your order

STEP-BY-STEP RETURN PROCESS

1. Initiate Your Return

Email our Rider Support Team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

2. Receive Authorization

We’ll respond within 4 business hours (6AM-6PM PST, 7 days a week) with:

  • Return Authorization Number (RMA)
  • Shipping instructions
  • Exchange options if applicable

3. Ship Your Return

Package items securely and include:

  • Completed return form
  • Original packing slip
  • RMA number clearly visible

Important: We recommend using a trackable shipping service. You’re responsible for return shipping costs unless the return is due to our error.

REFUND TIMELINE & METHODS

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timing:
    • Credit Cards: 5-10 business days
    • PayPal: 3-5 business days

Exchanges will ship once we receive your return. Expedited shipping available for additional cost.

NON-RETURNABLE ITEMS

For safety reasons, we cannot accept returns on:

  • Helmets (AGV, ARAI, BELL, HJC, KYT, M2R) – once removed from packaging
  • Opened protective gear (gloves, boots with signs of wear)
  • Custom or special order items
  • Goggles with removed protective film

Defective items are covered under manufacturer warranty – contact us immediately.

RETURN REQUEST TEMPLATE

Copy/paste this template into your email to expedite processing:

Subject: Return Request – Order #[Your Order Number]

Dear MotoXtremeGear Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Date Purchased: [Insert]
Items to Return: [List items with quantities]
Reason for Return: [Size/Quality/Defect/Other] [ ] I would like a refund
[ ] I would like to exchange for: [Specify item/size if known]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

QUESTIONS? OUR TEAM HAS YOUR BACK

Our Rider Support Team revs up to help:

Remember: We ride too. We get it. Our policy is designed to be as straightforward as a clean stretch of open road.