At Motorcycle Gear Store, we stand behind our premium motorcycle gear like we stand behind every rider. If your purchase doesn’t meet your expectations, our hassle-free returns process gets you back on track faster than a pit crew.

30-DAY RIDER SATISFACTION GUARANTEE

We accept returns and exchanges within 15 days of receiving your order (excluding special circumstances). Your satisfaction is our top priority.

Key Requirements:

  • Items must be unused, undamaged, and in original packaging
  • All tags and protective liners must be attached
  • Proof of purchase required (order number or receipt)
  • Some safety items cannot be returned (see below)

STEP-BY-STEP RETURN PROCESS

1. Initiate Your Return

Email our Rider Support Team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

2. Receive Authorization

We’ll respond within 4 business hours (6AM-6PM PST) with:

  • Return Authorization Number (RMA)
  • Shipping instructions
  • Exchange options if applicable

3. Ship Your Return

Package items securely and include:

  • Completed return form (download below)
  • Original packing slip
  • RMA number clearly visible

Note: We recommend using a trackable shipping service. You’re responsible for return shipping costs unless the return is due to our error.

REFUND TIMELINE & METHODS

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timing:
    • Credit Cards: 5-10 business days
    • PayPal: 3-5 business days

Exchanges will ship once we receive your return. Expedited shipping available for additional cost.

NON-RETURNABLE ITEMS

For safety reasons, we cannot accept returns on:

  • Helmets (AGV, ARAI, BELL, HJC, KYT, M2R) – once removed from packaging
  • Opened protective gear (gloves, boots with signs of wear)
  • Custom or special order items
  • GOGGLES with removed protective film

Defective items are covered under manufacturer warranty – contact us immediately.

RETURN REQUEST TEMPLATE

Copy/paste this template into your email to expedite processing:

Subject: Return Request – Order #[Your Order Number] Dear MotoXtremeGear Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Date Purchased: [Insert] Items to Return: [List items with quantities] Reason for Return: [Size/Quality/Defect/Other] [ ] I would like a refund [ ] I would like to exchange for: [Specify item/size if known] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

QUESTIONS?

Our Rider Support Team revs up to help:

Email: [email protected]
Phone: [Insert contact number if available]
Hours: 6AM-6PM PST, 7 days a week

Remember: We ride too. We get it. Our policy is designed to be as straightforward as a clean stretch of open road.