Fast answers for riders who demand speed both on and off the track
About Our Store
We analyzed that MotoXtremeGear targets performance-focused motorcycle riders who value speed, quality gear, and reliable service. Our store specializes in premium helmets (AGV, Arai, Bell, HJC, KYT, M2R) and high-performance riding gear with a no-nonsense, rider-first approach.
Product Questions
Why do you carry multiple helmet brands like Arai and Bell listed twice?
We list our top-tier helmet brands multiple times in the menu because we carry extensive inventory across different model lines – from track-ready full-face helmets to adventure touring options. This makes it easier for riders to find their specific needs.
What makes your motorcycle gear different?
We curate only performance-oriented gear that meets our “Rider’s Delivery Promise” standards – equipment that delivers protection without compromising on-track or street performance. Every item we stock is gear we’d trust on our own rides.
Do you offer size guides for apparel and helmets?
Absolutely. Each product page includes detailed sizing charts and fit recommendations. When in doubt between sizes, we recommend sizing up for comfort or down for track performance – our rider support team can advise at [email protected].
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for fast, secure checkout. All transactions are encrypted for your protection.
Why is Express Shipping recommended?
Our Express Shipping ($12.95 via DHL/FedEx) gets your gear to you in 10-15 days versus 15-25 days with free shipping. For riders prepping for an event or replacing damaged gear, this 10-day difference matters – that’s why we recommend it.
Can I change my order after placing it?
Contact us immediately at [email protected] if you need to modify an order. We process orders fast (often same-day), so timing is critical. Include your order number and requested changes.
Shipping & Delivery
How fast do you process orders?
Faster than most riders can gear up: All orders ship within 1-2 business days. Orders placed before 12PM PST ship same-day on business days. Weekend orders ship first thing Monday.
Why don’t you ship to some Asian regions?
Due to complex customs regulations and unreliable delivery infrastructure in certain remote areas, we can’t guarantee our Rider’s Delivery Promise standards. We’re working to expand coverage – check back with us.
What if I need gear urgently for a track day?
Email [email protected] with “URGENT: [Your Event Date]” in the subject line. Our rider-support team will prioritize your order and explore expedited options to get you track-ready.
Returns & Exchanges
What’s your return policy?
Ride with confidence: 15-day returns from delivery date. Gear must be unused with original packaging. Helmets must have intact hygiene liners. Initiate returns at [email protected] – we’ll provide a prepaid label for US returns (international return shipping at customer’s expense).
How long do refunds take?
Once we receive your return, refunds process within 3 business days. Credit card refunds may take 5-10 days to appear in your account depending on your bank.
What if my gear arrives damaged?
Despite our professional packing, shipping incidents happen. All shipments are insured – immediately email photos of damage to [email protected] with your order number. We’ll expedite replacement gear at no cost to you.
Still Have Questions?
Our rider-support team speaks your language. Email [email protected] – we typically respond within 4 business hours during our service times (6AM-6PM PST, Monday-Friday).
MotoXtremeGear Headquarters:
4981 Shirley Way, Livermore, US 94550